Refund policy

Return & Refund Policy — Visionary Flame

At Visionary Flame, every piece is made with precision and intention. Due to the exclusive and limited nature of our garments:

All sales are final.We do not offer refunds, returns, or exchanges under any circumstances.

Please ensure that you carefully review product descriptions, sizing details, and images before placing your order.

If you have any questions about sizing or item details, please contact us before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, you must contact us at Visionaryflameshop@gmail.com within 48 hours of delivery with:

• Your full name and order number
• Clear photos of the item and packaging
• A brief description of the issue

We will review your claim and provide further instructions if approved.

Claims submitted after 48 hours will not be accepted.

We Do Not Accept Returns or Refunds For:

• Incorrect sizing (please refer to our size chart before ordering)
• Customer errors during checkout (wrong item, color, or shipping address)
• Delayed shipping caused by the carrier
• Lost or stolen packages (contact the shipping carrier directly)

Chargebacks & Payment Disputes

By placing an order with Visionary Flame, you agree to all terms and conditions listed on this site.

Filing a chargeback or payment dispute after receiving your item will be treated as fraudulent.

We reserve the right to challenge any dispute and submit full documentation (proof of delivery, tracking, order confirmation, etc.) to the payment processor.

Any customer found submitting false claims may be permanently banned from future purchases.

Still Need Help?

If you’re experiencing a genuine issue, reach out to us first — we’re here to help.

📩 Visionaryflameshop@gmail.com